Terms of Service

These Terms of Service govern access to and use of the website and general information about the services provided by PT. TRUSTGUARD PRO TRADE ("Company", "we", "us", "our").

By accessing or using this website, you agree to these Terms of Service in relation to your use of the website. Any services provided by the Company are subject to separate written agreements, proposals, Statements of Work, order forms, invoices or other contractual documents agreed with the relevant client.

If you do not agree with these Terms of Service, please do not use this website.

1. Company Information

This website is operated by:

Company Number: 0409240104675

2. Our Services

The Company provides B2B software development and technology services, including custom software development, web and mobile applications, client portals, booking systems, business automation, system integrations, technical consulting, implementation, support and maintenance.

Information on this website is provided for general business and informational purposes only. Specific services are provided under separate proposals, Statements of Work, service agreements, order forms, invoices or other written arrangements agreed with the client.

3. Technology Provider Only

The Company acts solely as a technology services provider.

The Company does not provide banking, payment, e-money, investment, lending, crypto-asset, wallet, custody, remittance, acquiring, card issuing or other regulated financial services.

Where a client's project involves regulated financial functionality, the Company provides technical implementation services only and does not operate, control or offer the regulated service to end users. The client and/or its licensed financial service providers remain solely responsible for all required licences, regulatory approvals, KYC/AML, sanctions screening, transaction monitoring, customer onboarding, customer disclosures and other regulated obligations.

The Company does not knowingly provide services for projects designed to facilitate fraud, money laundering, sanctions evasion, unlicensed financial services, illegal gambling, unlawful surveillance, deceptive marketing, infringement of third-party rights or other activities prohibited by applicable law.

The Company may refuse, suspend or terminate cooperation where it reasonably believes that a project, client instruction, requested functionality or intended use may be unlawful, misleading, harmful, abusive or inconsistent with the Company's legal, security, reputational or compliance obligations.

Nothing on this website should be interpreted as an offer to provide regulated financial services.

4. Use of the Website

You may use this website only for lawful business and informational purposes. You must not:

• misuse the website or interfere with its operation;
• attempt to gain unauthorised access to any systems, networks or data;
• use the website for fraudulent, misleading, harmful or unlawful purposes;
• copy, scrape, reproduce or exploit website content without permission;
• upload, transmit or distribute malicious code, spam or harmful materials;
• use the website in a way that could damage the Company, its systems, reputation or business operations.

5. Website Content

We make reasonable efforts to keep website information accurate and up to date. However, website content does not create any binding service obligation, warranty, quotation, offer or commitment unless confirmed in a written agreement accepted by the Company.

Case studies, descriptions, examples, timelines, estimates, technical information and performance results are illustrative only. Actual outcomes may vary depending on project scope, client requirements, third-party providers, implementation timelines, technical constraints and other circumstances.

6. Client Projects

Any client project is subject to the applicable proposal, Statement of Work, service agreement, order form, invoice or other written arrangement agreed between the Company and the client.

Unless otherwise agreed in writing, project scope, deliverables, fees, payment terms, intellectual property rights, acceptance criteria, support, maintenance, cancellation terms, confidentiality obligations, data protection terms and liability limitations are governed by the relevant written agreement between the Company and the client.

7. Fees, Payments and Cancellations

Fees, payment schedules, milestones, invoicing terms and applicable taxes are agreed separately with each client.

Fees for custom software development and technology services are generally non-refundable once work has commenced, except as expressly agreed in the applicable proposal, Statement of Work, service agreement or other written arrangement.

Any cancellation, refund, credit, milestone adjustment or termination payment shall be determined by the agreed scope, completed work, accepted deliverables, third-party costs, committed resources and the applicable agreement.

8. Intellectual Property

All content on this website, including text, design, graphics, logos, icons, images, layouts, software elements and other materials, is owned by or licensed to the Company and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, publish, reproduce, reverse engineer or use any website content for commercial purposes without our prior written consent.

Intellectual property rights in client project deliverables are governed by the applicable proposal, Statement of Work, service agreement or other written arrangement agreed with the client.

9. Data Protection

We process personal data in accordance with our Privacy Policy.

Where we process personal data on behalf of a client in connection with software development or technology services, such processing may be governed by a separate Data Processing Agreement or equivalent data protection terms.

Our use of cookies and similar technologies is described in our Privacy Policy and, where applicable, our Cookie Policy.

10. Information Security

The Company maintains reasonable technical and organisational measures designed to protect systems, business information and client project data against unauthorised access, loss, misuse, alteration or disclosure.

Specific security requirements, access controls, hosting arrangements, audit rights, incident notification procedures, backup requirements, business continuity arrangements and compliance commitments are agreed separately in the applicable service agreement, Statement of Work, SLA, security addendum or other written arrangement with the client.

11. Third-Party Services

Our website or services may refer to or integrate with third-party platforms, tools, APIs, hosting providers, payment providers, analytics services, infrastructure providers or other external services.

We are not responsible for third-party websites, services, terms, availability, security, content or performance. Use of third-party services may be subject to their own terms, policies and contractual arrangements.

12. Support and Service Levels

Support, maintenance, response times, uptime commitments, service levels, escalation procedures and incident handling procedures apply only where expressly agreed in the applicable service agreement, support plan, Statement of Work, SLA or other written arrangement.

Unless expressly agreed in writing, information on this website does not create any service level commitment or guaranteed response time.

13. Confidentiality

Where the Company receives confidential business, technical or operational information from a client, such information is handled in accordance with the applicable written agreement, non-disclosure agreement or confidentiality terms agreed with the client.

Information submitted through the website should not include confidential, sensitive or regulated information unless the Company has expressly agreed to receive it through the relevant communication channel.

14. Disclaimer

This website is provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, secure or free from harmful components.

To the maximum extent permitted by law, we disclaim all warranties, whether express, implied or statutory, relating to the website and its content.

15. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential or punitive damages, loss of profits, loss of revenue, loss of data, business interruption, reputational harm or other losses arising from or relating to the use of this website.

Nothing in these Terms of Service excludes or limits liability that cannot be excluded or limited under applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be published on this website with a revised "Last updated" date.

Continued use of the website after changes are published means that you accept the updated Terms of Service in relation to your continued use of the website.

17. Governing Law

These Terms of Service are governed by the laws of the Republic of Indonesia, unless mandatory applicable law provides otherwise.

Any contractual relationship for the provision of services may be subject to additional governing law, jurisdiction, dispute resolution or arbitration provisions agreed in the relevant written agreement with the client.

18. Contact

For legal, financial, service-related or business enquiries, please contact us at: