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Healthcare
Clinic

Web platform development

The Challenge

The clinic managed all patient appointments by phone and messengers. With growing demand from expats and tourists, the team needed a digital booking system that worked in English, reduced no-shows, and freed up reception time.

The Outcome

Phone call volume dropped by 55%. Appointment no-show rate reduced by 30% through automated reminders. Patient intake process moved fully online within 6 weeks of launch.

Case study outcomes are based on specific client engagements and may vary depending on project scope, client requirements, implementation timeline, third-party providers and other circumstances. References to results, timelines or performance improvements are illustrative only and do not constitute a guarantee of similar outcomes.

Our Solution

An editorial product, end to end

Public site & private portal, shipped as one considered system.

We built a responsive web platform with an appointment booking system, department and specialist directory, multilingual interface (EN/ID), and an admin panel for clinic coordinators to manage capacity and patient flow in real time. The system integrates automated email and SMS reminders, exposes a clean public-facing directory of specialists, and gives reception staff a single dashboard to orchestrate the day.

Industry
01
Healthcare
Engagement
02
Web platform development
Duration
03
2 months

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