TRUSTGUARDTRUSTGUARD
TRUSTGUARDTRUSTGUARD
Back to work

Boutique
Retreat

Booking platform development

The Challenge

The retreat was losing significant margin through OTA commissions with no direct booking channel, no guest CRM, and no way to personalise the pre-arrival experience for returning guests.

The Outcome

Direct bookings grew from 12% to 41% of total reservations within 3 months. OTA commission costs reduced significantly.

Case study outcomes are based on specific client engagements and may vary depending on project scope, client requirements, implementation timeline, third-party providers and other circumstances. References to results, timelines or performance improvements are illustrative only and do not constitute a guarantee of similar outcomes.

Our Solution

An editorial product, end to end

Public site & private portal, shipped as one considered system.

We built a custom booking platform with a real-time availability calendar, direct payment integration, guest profile and preferences management, and a pre-arrival communication flow that triggers personalised emails based on booking type and stay duration. The CRM layer keeps a running history for each guest, so returning visitors are recognised and welcomed without manual coordination.

Industry
01
Hospitality
Engagement
02
Booking platform development
Duration
03
3 months

Ready to build
something similar?

get in touch