Tel. +447488818410
finance@trustguard.group
Privacy policy
PT. TRUSTGUARD PRO TRADE ("us", "we", or "our") operates the website https://trustguard.group and any associated services (hereinafter referred to as the "Service"). Your privacy is important to us, and we are committed to protecting your personal data while you use our Service. This Privacy Policy outlines how we collect, use, store, and share your information in compliance with applicable data protection laws, including but not limited to Indonesia’s Personal Data Protection Law (PDP Law) and other relevant regulations.
By using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, the terms used herein have the same meanings as in our Terms and Conditions.
For residents of the European Union (EU), we comply with the General Data Protection Regulation (GDPR) when processing your personal data. For residents of California, USA, we adhere to the California Consumer Privacy Act (CCPA) where applicable.

1. Definitions
  • Service: The website https://trustguard.group and any related services operated by PT. TRUSTGUARD PRO TRADE.
  • Personal Data: Information that identifies or can be used to identify an individual, such as name, email address, phone number, or government-issued ID.
  • Usage Data: Information collected automatically when you use the Service, such as IP address, browser type, pages visited, and device information.
  • Cookies: Small files stored on your device that help us improve your experience on our Service.
  • Data Controller: The entity that determines the purposes and means of processing personal data. For this Privacy Policy, PT. TRUSTGUARD PRO TRADE is the Data Controller.
  • Data Processor: A third party that processes personal data on behalf of the Data Controller.
  • Data Subject (or User): Any individual who uses our Service and is the subject of Personal Data.

2. Information Collection and Use
We collect several types of information for various purposes to provide and improve our Service to you.

3. Types of Data Collected
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:
  • Full name
  • Email address
  • Phone number
  • Government-issued ID details
  • Payment information
  • Technical data (e.g., IP address, browser type)
We may use your Personal Data to contact you with newsletters, marketing materials, or other information that may be of interest to you. You can opt out of these communications at any time by following the unsubscribe link in our emails.
Usage Data
We may also collect Usage Data automatically when you access our Service. This may include:
  • Your device’s IP address
  • Browser type and version
  • Pages visited on our Service
  • Time and date of your visit
  • Time spent on pages
  • Unique device identifiers
Tracking Cookies Data
We use cookies and similar tracking technologies to monitor activity on our Service. Cookies are small files stored on your device that help us improve your experience. You can instruct your browser to refuse all cookies, but this may limit your ability to use certain features of our Service.
Examples of cookies we use:
  • Session Cookies: To operate our Service.
  • Preference Cookies: To remember your settings and preferences.
  • Security Cookies: For security purposes.

4. Use of Data
We use the collected data for various purposes, including:
  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service
  • To provide customer support
  • To gather analysis or valuable information to improve our Service
  • To monitor the usage of our Service
  • To detect, prevent, and address technical issues
  • To provide you with news, special offers, and general information about our services

5. Legal Basis for Processing Personal Data
If you are from the European Economic Area (EEA), our legal basis for processing your Personal Data depends on the context in which we collect it. We may process your data because:
  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and does not override your rights
  • To comply with legal obligations

6. Retention of Data
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on servers located outside your jurisdiction. By using our Service, you consent to this transfer. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

8. Disclosure of Data
We may disclose your Personal Data in the following circumstances:
  • Business Transactions: If we are involved in a merger, acquisition, or asset sale, your data may be transferred.
  • Legal Requirements: If required by law or in response to valid requests by public authorities.

9. Security of Data
We use commercially acceptable means to protect your Personal Data, but no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

10. Your Data Protection Rights
If you are a resident of the EEA, you have the following rights:
  • The right to access, update, or delete your Personal Data
  • The right to rectify inaccurate or incomplete data
  • The right to object to the processing of your data
  • The right to data portability
  • The right to withdraw consent
To exercise these rights, please contact us at finance@trustguard.solutions

11. Service Providers
We may use third-party companies to facilitate our Service, provide the Service on our behalf, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks and are obligated not to disclose or use it for other purposes.

12. Links to Other Sites
Our Service may contain links to third-party sites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

13. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective when they are posted.

15. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: finance@trustguard.solutions
Address: Jalan Ratna Nomor 80, Kota Denpasar, Provinsi Bali, Kode Pos: 80239
Phone: +447488818410